Frequently Asked Questions
Find answers to commonly asked questions about our pest solution services.
What areas do you cover in Northeast Georgia?
We proudly serve Clarkesville, Clayton, Habersham County, Rabun County, and the surrounding areas in Northeast Georgia. Please contact us if you have specific questions about your location.
Are your pest control methods safe for children, pets, and gardens, especially with the local wildlife around?
Yes, our pest solutions methods are safe when applied by our trained technicians. We apply all products responsibly, ensuring no direct contact with children, pets, or gardens. While our products have precautionary statements, our technicians are best equipped to explain these in detail during your service appointment.
What common pests do you treat in Northeast Georgia homes and businesses? (e.g., termites, ants, mosquitoes, rodents, spiders, wasps, etc.)
We treat a wide range of common pests found in Northeast Georgia homes and businesses, including termites, ants, mosquitoes, rodents, spiders, and wasps. We do not treat for bed bugs or wildlife. If you have a pest not listed, please call us – even if we don’t treat it, we may be able to refer you to someone who can help.
Do you offer one-time services, or do I need to sign up for a regular pest control plan?
Typically, our services are structured as an annual payment with quarterly services. We also offer monthly plans, which are primarily for commercial properties and restaurants.
How quickly can you respond to an urgent pest problem, like a termite swarm or a wasp nest?
Our response time can be immediate depending on field staff availability and your location. For existing clients, we aim to respond within 24-48 hours. New customers can expect a response within 48 hours. For start-up services, we schedule for the next available date. Our business hours are Monday through Friday.
What makes your company different from other pest control services in Northeast Georgia?
As a family-owned local small business, we pride ourselves on treating our customers with respect and honesty, just like family. We are a trusted company, and our owner, Denver, is dedicated to treating people right.
Are your technicians licensed, insured, and background-checked?
Our pest solutions technicians are registered and work under the company’s license. While we do not conduct official background checks, we only hire individuals we have known and trusted for a long time.
Do you offer free inspections or quotes for pest problems?
Yes, we offer free inspections and quotes for your pest problems.
What kind of guarantee or warranty do you offer on your pest control services?
Our guarantee depends on the service plan. For one-time agreements, the service is for that one time. For quarterly clients, we offer call-backs and return visits if issues arise between scheduled services. Termite guarantees depend on the specific criteria of the house.
Do you use eco-friendly or environmentally safe pest control products and practices?
We focus on responsible pest solutions practices. Our current methods do not primarily utilize eco-friendly products, as we have found them less effective unless applied with direct contact.
How long does a typical pest treatment take, and do I need to leave my home during treatment?
A typical pest treatment usually takes around 20 minutes. In most cases, you do not need to leave your home during treatment; only in extreme situations might it be necessary, and those would take longer.
Do you offer services for commercial properties like restaurants, hotels, or local businesses?
Yes, we offer pest solutions services for commercial properties, including restaurants, hotels, and other local businesses.
How do you handle ongoing pest issues if the initial treatment doesn’t completely solve the problem?
We handle ongoing pest issues by catering a plan specifically to the customer and the type of infestation present. This is often a personal discussion best had with a technician or Denver.
What payment options do you accept, and do you offer any financing or payment plans?
We accept credit cards, debit cards, cash, and cheques. We do not offer financing or payment plans.
Can you help identify the type of pest I have if I’m not sure what it is?
Yes, we can help identify the type of pest you have. If you can provide a picture, we can usually identify it for you.
What should I do if I see pests between scheduled service visits?
If you see pests between scheduled service visits, please call us, and we will come out to address the issue. Our goal is to educate our customers and set reasonable expectations for pest management.
Are there any seasonal pest concerns in Northeast Georgia that I should be aware of, and how do you address them?
Seasonal pests in Northeast Georgia are often “occasional invaders” that we can help manage, though not always eliminate entirely. These can include carpenter bees, stink bugs (which swarm in spring and autumn), and Asian lady beetles (which also swarm twice a year). We evaluate these situations on a case-by-case basis.